Use “At Mentions” to Send Email Notifications

Using mentions (also called "@mentions") within a comment allows you notify others of important information related to this event.  For example, if you'd like a Provision Team member to review and approve the event request, you can use an @mention in the comment and the person or team mentioned will be notified by email.

For email notifications to be sent properly, the SMTP mail options must be set up in the System Configuration > Email area.

To add an @mention in a comment, complete the following steps:

1. Type the at symbol (@) in the comment area, and then enter the name or Permission Assist role (security team, application manager, provision team, etc.) you want to mention (see picture below).

   

2. When the comment is saved, an email notification is sent to the person or role being mentioned (see picture below).